Healthcare Professionals

With a customer services team consisting of NVQ level 2, level 3 and ACT (Accuracy Checking Technician) qualified pharmacy trained staff, we are especially adept at dealing with queries and providing useful advice.

We possess a wealth of knowledge regarding the availability of licensed and unlicensed medicines (Specials). It is our policy to always attempt to find a licensed solution to an unmet medical need. If one does not exist we will then suggest how best to deliver an unlicensed response. We put forward all alternative solutions so that our clients can make truly informed choices.

For both unlicensed medicines (Specials) and Special Obtains, using our services removes the need for our customers to spend hours online or on the phone trying to source the products they need. It also means that they don’t need to initiate and manage individual accounts with multiple suppliers

We have designed our procedures and processes around the needs of our customers and patients. Our customer service team is available by phone from 8 am until 8 pm during the week (except holidays). Orders can also be placed by fax, email or online at any time.

We take the pressure out of paperwork. We introduced endorsement stickers into the UK, making it easier for pharmacies to track products and receive the correct payment. We include CoC documents with every bespoke order.

MyIPS, our online ordering platform, delivers our clients quick access to their accounts 24/7. They can review their complete order history and browse our comprehensive product range. Set order pads for individual patients allow one-click ordering for repeat prescriptions.

We have an archive of over 20,000 formulations ready for manufacture in a wide range of presentations. We can also source over 500 products for import from around the world. Our special obtains team has excellent relationships with a global network of over 200 reliable and audited suppliers.

It is the responsibility of the pharmacist to make sure patients receive medication that is safe, effective, and appropriate for their condition and their circumstances, with minimal clinical risk. Working with a reputable, ethical, accredited, licensed and legally compliant supplier is the responsible and professional option. We have a full quality management system and a qualified QP team to make sure the medicines we supply are of the highest quality.

Our experience and expertise in the manufacture and sourcing of unlicensed medicines benefits our customers in hospital sector. We are particularly adept at helping hospitals to ensure continuity of care in the increasingly frequent context of a medicine shortage – supplying the required treatments as an unlicensed import until the licensed supply is reinstated.

We can also be invaluable to hospitals involved in the delivery of a clinical trial – we have a comprehensive array of services to make sure clinical trials run efficiently and cost-effectively. For more information click here ».